Covad Professional Services

Operational Excellence

Covad recognizes that a complete solution not only addresses the underlying technology, but also enables a positive customer experience. To that end, Covad provides dedicated professional installation and repair services to ensure that your customers have broadband services quickly and with a positive experience. Our unparalleled Professional Services offerings allow you to manage your operational costs while delivering the highest standard of quality for your end customers. With the help of Covad Professional Services, you can focus your efforts on managing your customers and business, not your providers.

Sample Covad Professional Services

• Enterprise Program—for your valuable multi-site customers. As part of this service, Covad will provide project management of the provisioning and installation process for all qualifying enterprise program participants.¹ Service includes visibility into rollouts to manage customer expectations. This program is designed to provide your valuable multi-site customers with best-in-class service that meets and exceeds their expectations!
• On-boarding Program—for streamlining introduction of new products and services. This program ensures successful implementation of new solutions and integration into your ordering and support processes through comprehensive training.
• Special Close Procedures—catered support to meet individual customer installation requirements. You can request, on behalf of your customer, custom installation procedures to fulfill unique provisioning and installation needs.
• Migration Program—network or platform transition support. Whether you are considering de-commissioning unprofitable parts of your network, switching providers or migrating to more advanced platforms, Covad can help manage the transition. We have successfully migrated over 120,000 users to date², and will work in conjunction with your operations and marketing teams with user experience as our number one priority.